DELIVERY AND RETURNS POLICY

DELIVERY

 Orders are delivered by courier within 2-3 working days from confirmation of placing orders online. Delivery time for custom or special orders can be up to 10 business days after you have set all the details. The delivery cost is based on weight and has a range cost from 3 to 5 euros for the orders located on the Romanian territory. When the order is shipped, the customer receives an e-mail notification stating the order tracking number. 

Delivery of orders outside Romania is offered through the Standard Postal Service. Delivery outside Romania is also based on weight and has a ranged cost starting from 5 to 20 euros. 

CHANGE AND RETURN 

If you ordered a product that does not fit or you do not like, you can return it within 14 working days of receipt. Read the information below carefully to return a product: Before ordering any product, carefully check the information on the site. 

On the product description page you will find all the necessary information. If you want more details, please contact us by email: contact@teluricdesign.com If you still need to return a product, it must be returned in good condition, in the original packaging, without signs of wear. If these criteria are not met, unfortunately, we will not be able to accept your return, and your products may be redistributed. 

When the returned product reaches us, we will send you a confirmation email. We will return the value of the product (remember that the return of the products is on your own account) in your account within 10 days from the date you received the confirmation by e-mail that the product has reached us. 

CUSTOMIZED OR MODIFIED PRODUCTS 

In accordance with Chapter II / art. 10 of Ordinance no. 130/2000 of 31.08.2000, updated on 27.12.2008, the online store does not accept the return of products that have been customized according to customer requirements and that meet the criteria they requests (adjustments, modifications, etc.). For more details, read the Terms and Conditions section.